OVERVIEW
At E.P. Carrillo, we’ve always believed that our success is a shared journey—one that we embark on together with our retailers, partners, and most importantly, our consumers. Our commitment to staying connected with you is not just a principle; it’s the driving force behind everything we do. Your voice guides us, shapes our blends, and steers the direction of our brand. Without you, there is no us, and we are dedicated to ensuring that your experience with E.P. Carrillo is nothing short of exceptional.
Engagement Through Innovation: The Platinum Bash Project
Over the years, we’ve pioneered ways to bring you closer to the heart of our craft. Our Platinum Bash project was born out of this desire to connect, giving you a direct role in the creation of our cigars. Through this initiative, consumers were invited to sample different blends and provide feedback that ultimately determined the final production blend. This wasn’t just about making a cigar; it was about crafting something together, with your input and preferences taking center stage.
Engagement Through Donation: Pledge98
Pledge98 is a program by E.P. Carrillo designed to engage its audience through philanthropy, raising nearly $100,000 for charitable causes. As part of the "Carrillo Cares" initiative, Pledge98 connects supporters with meaningful efforts like the Els for Autism Foundation®. By participating, E.P. Carrillo’s community contributes to impactful programs, fostering a sense of connection and purpose through giving back.
Engagement Through Input: Pledge Naming Campaign
E.P. Carrillo deepened its connection with its audience by inviting them to help select the name of the Pledge cigar. Fans were given three options, and the community’s top choice became not only the final name but also the brand’s highest-rated cigar ever. This collaborative approach empowered the audience to play a direct role in shaping the brand’s legacy, creating a shared sense of pride and ownership in the success of the Pledge cigar.
Engagement Through Education: Burn & Learn
E.P. Carrillo fosters engagement with its audience through education with its "Burn & Learn" video series. This initiative is designed to deepen knowledge about cigars, offering insights into the craft of cigar-making and the unique blends that E.P. Carrillo creates. This focus on education allows fans to connect with the brand on a deeper level, sharing in the expertise and passion that define E.P. Carrillo’s legacy.
Engagement Through Recommendations: CigarSense
E.P. Carrillo enhances audience engagement through personalized recommendations with its partnership with CigarSense. This platform, allows enthusiasts to uncover their ideal cigar match based on individual tastes and preferences. By using CigarSense's advanced recommendation system, fans are guided to the best E.P. Carrillo cigars that suit their palate, opening up a new world of flavor and enjoyment. This tailored approach not only elevates the cigar experience but also strengthens the bond between the brand and its community by providing a truly personalized journey into the world of E.P. Carrillo.
Engagement Through Events: Community
E.P. Carrillo strengthens its connection with its audience through both in-person and virtual events, creating opportunities for engagement and interaction. Events like the Pledge of Allegiance sweepstakes bring the community together, with winners receiving free cigars as a token of appreciation. These initiatives, whether face-to-face or online, allow fans to experience the brand on a personal level, fostering a deeper relationship and sense of belonging within the E.P. Carrillo family.
We Want to Hear From You
As we grow and innovate, your feedback remains integral to our mission. We’re committed to understanding your preferences, and we’re constantly gathering insights to guide our decisions. To make this process even more seamless, we’re introducing Typeform questionnaires during each break in our articles and communications. These forms will help us gather new information and compare it with previous results, giving us a clear picture of how your preferences are trending.
Your involvement is essential to our success, and we’re committed to creating an open dialogue where your opinions and suggestions are always welcome. We believe that together, we can continue to push the boundaries of what’s possible in the world of cigars.
Help us design your perfect cigar blend
A Shared Commitment
At E.P. Carrillo, we know that the bond between a cigar brand and its community is built on trust, respect, and a shared passion for the craft. We are dedicated to nurturing this bond by staying connected, listening intently, and always striving to deliver the best possible experience. Your feedback is not just a part of our process—it is the foundation of everything we do.
Thank you for being part of the E.P. Carrillo family. We look forward to hearing from you, working with you, and crafting the future of our brand together.